Matthew is the best piano technician I have ever contracted. He not only is diligent to keep up with the scheduled maintenance of our piano, but has given extraordinary efforts to ensure our instrument performs to our expectations. At one point we began having issues with dampers sticking randomly, but couldn’t ever seem to get the piano to duplicate the problem for him. Not only did he investigate the problem thoroughly, involving many site visits, but he also contacted the dealer and arranged for further investigation. Not only did this lead to resolving this issue, but he has been faithful to continue to check in on the performance of the instrument in case there were any other issues. As a great bonus, Matthew is an incredible pianist, and he is an amazing accompanist, should you ever have the need.